Privacy Policy

Last updated: 05 November 2026. Military Hearing is a trading name of Lains Commercial Ltd (company number 16851525, of 36 Boothfields, Knutsford, WA16 8JU. Contact us at lainscommercials@gmail.com. For the initial enquiry process, Lains Commercial Ltd is the data controller. A solicitor receiving a referral will ordinarily act as a separate controller for its own legal services; the precise allocation of roles must be confirmed.

Information we collect

We may collect your name, contact details, location, service branch, military service dates, noise exposure, hearing symptoms, whether you have consulted a GP, prior claims, and your communications with us. Hearing-related information is health data and receives additional legal protection. We may also collect website usage information, IP address, device details, cookie preferences and consent records where relevant.

Why and on what basis

We use enquiry details to respond, assess basic referral suitability, prevent duplicate submissions, maintain records, protect our systems and, only where appropriate, introduce you to a solicitor. The applicable UK GDPR Article 6 lawful basis for each activity must be recorded in our processing register before launch. Where we process health information, we must also establish an Article 9 condition; where explicit consent is relied upon, we will seek a clear, separate express statement and retain proof. Consent can be withdrawn, although withdrawal does not automatically invalidate earlier lawful processing. Marketing is optional and requires a separately assessed lawful basis and PECR compliance.

Sharing

We will share relevant enquiry and health details only with the specifically identified solicitor(s) or other recipients disclosed to you at the point of collection and only where legally permitted. We may use contracted service providers such as secure hosting, CRM and communications providers under appropriate agreements. We will not sell or circulate your details to undisclosed firms. Receiving firms Lincoln lewis Solicitors

Retention, security and transfers

We retain personal data only as long as necessary for the documented purpose, legal obligations, dispute handling and demonstrable consent. The precise retention periods are set out in our retention schedule no blanket indefinite retention. We apply access controls, encryption where appropriate, staff training and supplier safeguards. Any international access or transfers will be assessed and protected under applicable UK transfer rules.

Your rights

You may request access, rectification, erasure, restriction, portability where applicable, object to certain processing and withdraw consent. Contact lainscommercials@gmail.com. We ordinarily respond to rights requests within one month, subject to permitted extensions and exceptions. You can complain to the Information Commissioner’s Office at ico.org.uk. We do not make solely automated decisions producing legal or similarly significant effects.

Children and updates

Our enquiry service is intended for adults aged 18 or over. We may update this notice when our processing changes; material changes will be communicated as required.