Complaints Policy

If you are unhappy with our enquiry handling, data practices or referral process, contact lainscommercials@gmail.com or write to 36 Boothfields, Knutsford, WA16 8JU. Please describe what happened, the relevant dates and your preferred resolution. We will acknowledge your complaint within and aim to provide a written response within, keeping you informed of material delays.

We will investigate impartially, record the outcome and explain any available escalation route. The external complaints route depends on the firm’s verified regulatory status and the nature of the complaint; we will not claim that the Financial Ombudsman Service or Legal Ombudsman has jurisdiction without checking.

Data-protection concerns may also be raised with the ICO. Complaints about a solicitor’s legal services should be directed to that solicitor using its complaints procedure.